Keith Higginson
Financial Services Ltd
The
Office, Llys-Teg, Cold Blow, Narberth, Pembrokeshire, SA67 8RR
Telephone
01834 860508 Fax 01834 861630
www.westwalesifa.co.uk
Authorised
and regulated by the Financial Services Authority
Terms
And Conditions Of Business
To………………………………………………….
Issued……………………………………………..
The
Terms of Business becomes effective from the date of issue, as
indicated above and replaces all previous versions.
Keith
Higginson Financial Services Ltd are Independent Financial Advisers
and are
authorised
and regulated by the Financial Services Authority (the FSA) and are
bound by
the
FSA’s Rules, registration number 221540. These details can be
found on the FSA’s
website,
www.fsa.gov.uk/register
or by contacting the FSA on 0845 606 1234.
We
are required to categorise our clients as either “Retail”
or “Professional”. We will classify you as a Retail
Client. This will give you the highest level of consumer protection
and in some circumstances access to the Financial Ombudsman Service.
We
are not tied to one company's products and, therefore, are able to be
impartial when giving advice and on arranging life assurance,
pensions, investments in authorised unit trusts, ISAs, non-investment
insurance contracts.
We
offer independent financial advice, but occasions can arise where we,
or one of our other customers, will have some form of interest in
business that we are transacting for you. If this happens, or we
become aware that our interests or those of one of our other
customers conflict with your interests, we will inform you in writing
and obtain your consent before we carry out your instructions. If
we can continue to act for you, we will tell you how we will ensure
your interests are protected. On occasions we may have to cease
acting for you, but we will help you find advice from elsewhere, if
you want us to.
In
order to advise you properly, we must obtain certain information from
you about your financial and personal circumstances, to assess your
suitability for particular products and services.
Any
recommendations we make subsequent to this Terms of Business will
take into account your stated investment objectives, attitude to risk
and any restrictions you wish to make on the type of investments or
policies you want to consider and this will be confirmed to you in a
suitability report at that time. Before you enter into any
investment agreement, we will explain the risk, but you must tell us
if you do not understand the risk associated with the product or if
you do not wish to accept that level of risk.
BEST
EXECUTION
We
seek to obtain the best possible result for our clients when we place
orders for investments with other firms. This process is commonly
known as “best execution”. A copy of our Best Execution
policy is available on request.
CANCELLATION
OF REGULAR PREMIUM POLICIES
If
we arrange for you to take out a life policy and you have not chosen
to pay a fee, we will receive commission from the life office.
IF
YOU SUBSEQUENTLY CEASE TO PAY PREMIUMS ON THE POLICY and in
consequence we are obliged to refund commission that has been paid to
us, WE RESERVE THE RIGHT TO CHARGE YOU A FEE based on the number of
hours spent in advising you and arranging the policy, BUT WE WILL NOT
CHARGE A FEE IF YOU EXERCISE YOUR RIGHT TO CANCEL THE POLICY IN
ACCORDANCE WITH THE CANCELLATION NOTICE SENT TO YOU BY THE LIFE
OFFICE.
If
we recommend to you any policy to which this paragraph applies, we
will at the same time inform you in writing of the maximum amount of
any such fee and of the latest time at which we would charge it.
When
we have arranged any investments for which you have given
instructions, we will not give you any further advice unless you
request it, but will be glad to advise you at any time you ask us to
do so.
We
will communicate with you orally and in writing.
We prefer instructions to be given to us in writing to avoid any
possible disputes. If any instructions are given orally then they
should be confirmed in writing. We may refuse at our discretion to
accept certain instructions, although such discretion will not be
exercised unreasonably.
We
keep records of all your investment transactions for at least six
years. You, or your appointed agent, have the right to inspect the
records at a mutually convenient time. As we treat all our clients'
records as confidential, we reserve the right to give you copies of
your records where in certain circumstances to release the original
would compromise other clients' confidentiality.
We
will register all investments in your name unless otherwise agreed in
writing. All contract notes and documents of title in respect of
your investment will be forwarded to you, unless otherwise instructed
in writing, as soon as practicable after being received by us. Where
a number of documents relating to a series of transactions are
involved, we will normally retain the documents until the series is
complete and then we will forward them to you.
We
maintain professional indemnity insurance.
If
you should have any complaint about the advice or services we
provide, please write to Keith Higginson at the above address. A
copy of our Complaint Handling Procedures is available on request.
If you are not satisfied with our handling of your complaint you may
be entitled to refer the matter to the Financial Ombudsman Service,
details of which will be given to you at that time.
TERMINATION
You,
or we, may terminate our authority to act on your behalf under these
terms of business at any time, without penalty. Notice of this
termination must be given in writing and will take effect immediately
upon receipt of the notice. Termination will not prejudice the
completion of transactions already initiated on your behalf or any
rights or obligations already arising.
We
have only one principal who is responsible for the day-to-day conduct
of investment business. If he were unable to conduct business (say
through illness), we would not want your interests to suffer. We
have therefore made a formal arrangement with Hedley Asset Management
Ltd of Williamson House,
Swan
Square, Haverfordwest, Pembrokeshire to carry out our investment
business obligations if we are unable to conduct investment business
for a period of more than 14 days.
WE
DO NOT HANDLE CLIENTS' MONEY
We
never accept a cheque made out to us (unless it is a cheque in
settlement of our charges or disbursements for which we have sent you
a fee note) or handle cash.
These
terms of business exclude any rights, which may be conferred upon
third parties by
the
Contracts (Third Party Rights) Act 1999.
By
signing these Terms and Conditions of Business:
You
agree that the information we hold about you can be held on computer
and/or paper files.
You
agree that any information, which you give us, may be disclosed to
third parties
(e.g.
credit reference agencies and product providers) for the purpose of
processing
your
application or to another firm upon the sale of all or part of our
business.
You
agree that we may use the information that we hold about you to
contact you from
time
to time by post, fax, e-mail or telephone to bring to your attention
additional
products
or services which may be of benefit to you.
We
agree that any consent given by you under paragraph 3 above may be
withdrawn
by
you at any time by contacting us in writing at:
The
Office, Llys-Teg, Cold Blow, Narberth, Pembrokeshire, SA67 8RR.
You
hereby appoint Keith Higginson Financial Services Ltd as your
Independent
Financial
Adviser and authorise the firm to obtain all information in respect
of life
policies,
pensions, investments, mortgages and any other contracts considered
necessary
to enable the provision of “Best Advice” in accordance
with the
Financial
Services and Markets Act 2000.
You
also appoint Keith Higginson Financial Services Ltd as your IFA in
respect of any
new
contracts effected by you of which you have received advice as
classified under
the
Financial Services and Markets Act 2000. You authorise Keith
Higginson
Financial
Services Ltd to become the servicing agent for all existing policies
held with
other
providers.
This
is our standard client agreement upon which we intend to rely. For
your own benefit and protection you should read these terms carefully
before signing them. If you do not understand any point please ask
for further information.
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Signed
for and on behalf of Keith Higginson Financial Services Ltd:
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Dated: ....................................................................................................
VERSION
15 09/10
From
time to time we may contact you by telephone or in person, to bring
to your attention additional services or investments that may be of
interest to you. If you have any objection to us contacting you in
these circumstances, please tick the box below.
